The Central Board of Direct Taxes (CBDT) has introduced a dedicated taxpayer helpline to streamline and simplify the Income Tax Return (ITR) filing process for Assessment Year 2024–25. This initiative aims to assist taxpayers by providing instant support for technical and procedural issues encountered during ITR filing, refund processing, Aadhaar-PAN linking, and more.
This move comes as part of CBDT's ongoing efforts to strengthen taxpayer services, digital accessibility, and compliance facilitation under the Digital India mission.
The new helpline is designed to address a range of issues faced by taxpayers, including:
Portal login problems
ITR form selection and submission errors
Refund tracking and delays
Form 26AS and AIS discrepancies
Aadhaar-PAN linking issues
E-verification problems
Filing status updates and acknowledgments
Taxpayers can now resolve such issues without visiting the income tax office, reducing compliance burden and enhancing service delivery efficiency.
| Support Channel | Mode of Access | Availability |
|---|---|---|
| Phone Support | Toll-Free Helpline (Number TBA) | 24x7 |
| Email Assistance | support@incometax.gov.in | Within 48 hours |
| Chatbot/Live Chat | www.incometax.gov.in | Business hours |
| Social Media | @IncomeTaxIndia on Twitter/X | Business hours |
CBDT's primary objectives behind launching the helpline are:
To ensure smooth and error-free filing of ITRs
To resolve taxpayer grievances in real-time
To improve confidence in self-service filing
To provide clarity on procedural and technical issues
To reduce escalations and delayed refunds
| Feature | Details |
|---|---|
| 24x7 Accessibility | Support available around the clock |
| Multi-Channel Availability | Phone, Email, Portal Chat & Social Media |
| Dedicated Personnel | Trained officers assist with resolution |
| Language Support | English, Hindi, and regional languages |
| Case Escalation | Automatic routing to senior officers if unresolved |
| Ticket Tracking | Users can track status using ticket ID |
Forgotten password or locked account
Error in pre-filled data in ITR
Confusion in form selection (ITR-1, ITR-2, etc.)
Status of previous year refund
Mismatch between TDS certificates and 26AS
Errors in bank details submitted
Questions on revised or belated return filing
Queries about penalty for late filing
Visit www.incometax.gov.in
Choose a mode: Call, Email, Chatbot, or Submit Ticket
Mention your PAN, assessment year, and nature of the issue
Track status through your email or ticket number
Wait for resolution or escalation, if required
CBDT is expected to expand the functionality of the helpline with:
Mobile application integration
UPI-based issue submission and identity validation
AI-powered voice assistance in regional languages
Push notifications for ticket updates and tax deadlines
The taxpayer-focused helpline launched by CBDT is a major step toward simplifying ITR compliance. It ensures faster redressal, reduces procedural delays, and supports taxpayers through an accessible, friendly, and tech-driven platform. This proactive support system will encourage more individuals to file returns independently, accurately, and on time.